Capabilities & Service
Warranty
Long-Term Support You Can Count On.
Video Coming Soon
Lifetime Support
Industrial products demand continuity. Cantron commits to lifetime technical support for the products we design and manufacture — spare parts sourcing, engineering consultation, and repair service remain available for the full production lifecycle.
24-Month Warranty
Every product shipped by Cantron is backed by a standard 24-month warranty covering manufacturing defects. Extended warranty coverage is also available by customer agreement — giving you peace of mind from day one.
From Prototype to End-of-Life
Product Lifecycle Support
Industrial electronics outlive their consumer counterparts by decades. Cantron structures its support program around the complete product lifecycle — not just the initial shipment.
New Product Introduction
DFM review, pilot build, first-article inspection.
Mass Production
Volume ramp, quality control, yield monitoring.
Warranty Period
Full defect coverage — manufacturing and component failures.
Long-Term Support
Spare parts, repairs, component substitution advisory.
Last-Time Buy
EOL notification, buffer stock build, transition planning.
Standard Coverage
What the 24-Month Warranty Covers
Manufacturing Defects
Solder joint failures, misalignment, shorts due to assembly process.
Component Failures (DOA)
Dead-on-arrival components confirmed under incoming or functional test.
PCB Delamination / Trace Defects
Board-level material and fabrication defects.
Customer Handling Damage
ESD damage, physical impact, misuse — excluded.
Design Changes After Approval
Changes requested post-IQ/OQ are treated as a new project scope.
Beyond the Warranty
Lifetime Support Services
Spare Parts Stocking
We maintain or source key components beyond standard EOL, ensuring continuity for long-deployed systems.
Repair & Rework Service
Field-returned boards repaired and tested to original specification — extending asset life for operators.
Engineering Documentation
Full production history, BOM revisions, and test records archived and accessible throughout the product life.
Dedicated Account Support
A named account manager maintains your product history and coordinates any post-shipment technical requests.
Get in Touch
Questions About Coverage or Support?
Our team is ready to discuss your specific product requirements — from warranty terms to long-term support planning.
Contact Our Team